Returns & Refunds

We want you to be completely satisfied with your el Cielito purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You need to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exceptions

Please note the following exceptions to our return and refund policy:

• Wine & Perishables: Due to California state law and health regulations, we cannot accept returns on wine or food items (such as olive oil) unless the product is spoiled or defective.
• Discounted items are final and cannot be returned or exchanged.

Damaged Goods

If your order arrives damaged, particularly our delicate ceramics, please contact us within 48 hours of delivery at shop@el-cielito.com with a photograph of the damage. We will arrange for a replacement or refund immediately.